It seems to be a rule that big phone companies always blame the other guy
By Bill Quimby on May 17, 2023
Maybe it’s because the Resporg dept. is behind several layers in literally every phone company, and you can’t talk directly to the people that release 800 numbers anywhere else. But whenever an 800 number change doesn’t go through, it’s always the other guys fault.
They seem to automatically blame the other guy. They will even say it was declined because of name and address mismatch or zip code mismatch, the most common reasons a number is declined, when the request hasn’t even gone through yet. It’s ok to ask us about it, but don’t assume that it went through and is waiting on us, just because your phone company says that. Maybe it’s because it happens so often that they say that’s the reason automatically.
People come to us because we’re small and responsive, kind of the opposite of most other phone companies. And it’s easy to reach us when your phone company blames us. Just take that with a grain of salt, because it’s almost never the small responsive company that’s holding things up. We make this a priority, and are happy to be here for you and make this go smoothly.
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