THE BASICS OF TRANSFERRING YOUR TOLL FREE NUMBER
We help you get the best number and then help you transfer it to whatever company you want to use for the ongoing service. It's easy to transfer a number. We make it a point to release numbers faster than anyone else in the industry, releasing them the same day we receive them because it's more a part of our job and why people come to us. Unlike regular phone companies that have an incentive to hold onto customers we have an incentive to release them and it's part of the purpose that customers came to us in the first place. So we look for a reason to release them and do it as fast as possible rather than looking for an excuse not to or dragging our feet.
You initiate the transfer with the company that you're transferring the number to. They'll give you a form that authorizes them to take over the number, and tells them where to send the calls and who to bill. It's usually called a Resporg Change Form or Letter of Authorization. Fill it out and give it back to them and they'll put it into their system then send it to us (the releasing resporg) when they're ready for it. We release them usually the same day and send you an email to let you know it's been released too.
We give you better documentation, your toll free birth certificate which expedites the transfer and allows you to put the number into any name or address you want. You do NOT have to use the same name and address as the birth certificate if you include the toll free birth certificate when you return it with the transfer form. We only give the birth certificate to the registered owner of the number so when they send that with the transfer we know it came from the right party.
It takes them a little bit of time, usually just a couple days, to get the it ready because they have to get the number added to your account and be ready for it before they send the request to us. We don't reject it if it has the appropriate birth certificate even if you're using a different name or address, so if your carrier says it's being rejected or that it has to be exactly the same name or address tell them to double check the number and put it through anyway and we're expecting it and ready to release it.
MORE ADVANCED THINGS ABOUT THE 1-800 TRANSFER PROCESS
PHONE COMPANIES ALWAYS GIVE OUT THE WORST CASE SCENARIO IN TERMS OF TIME IT TAKES
Phone companies almost always exaggerate or at least over estimate the amount of time it takes to transfer your number for several reasons. They have to assume the releasing phone company will be slow, they want to give themselves extra time and they would also rather get it done quicker than have the customer complain. So they almost always give out the worst case scenario in terms of timing. So don't freak out or expect that it's actually going to take weeks for transfers with most phone companies.
WE COMMUNICATE BETTER WITH YOU AND THE RELEASING COMPANY
Most companies treat the transfer process as a mysterious black box. They don't explain anything or communicate very well about it to say the least and they seem to blame the other party by default even if it was blocked internally on their end. Again we're the opposite of that, explaining the process and communicating as much as possible. We email the customer and the new carrier to let them know when we have received and processed their request, and to confirm that it's been released.
WHY WE CAN'T JUST RELEASE NUMBERS WITHOUT THE NEW COMPANY'S REQUEST?
Sometimes people just think why can't we just release their number to the phone company they want? That would be like returning an item you purchased at the store by walking in the front door of the store and just putting it on the floor by the side of the door. Yes it's under their control, but if they don't know who's it is, where it's supposed to ring to, and with what coverage and options, and have all the proper authorization to put it onto their account, they wouldn't be able to activate or bill the customer for it. You don't want anyone else in that phone company to be able to activate it or take it. That's why it has to be set up and connected to the right account before the phone company sends us the request. There's a system and we all have to follow it to insure that this gets done properly.