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When they say they sent it in…
By Bill Quimby on April 27, 2023
When your phone company rep says they sent the Resporg change form in, and are waiting for it to be released, most customers assume that means they sent it to us, and they’re waiting for us to release it. But that’s NOT what it means. The rep you talk to, doesn’t send the request to us. They send it to their supervisor, who probably sends it to the toll free department.They might send it to another reseller, where it goes through a couple steps provisioning and programming the number, and THEN they send it to us. They have to assign that number to your account, and put in the ring to (provisioning) information.
We can’t release a number to a big company until they request it because that’s like mailing something to a large business without putting it to your attention. It’s not going to get to you.Putting a number under their control before it’s assigned to you means it could be assigned to any account there. That’s why we have to wait for the request. The exception is some private resporgs or resporg services that give each customer their own resporg ID.
So, your request has to go through multiple hands at your phone company before it gets to us for a reason. Those steps are important because you don’t just want us to release it, you want them to make sure it’s assigned to you and provisioned properly too. We’re happy to release it, even after hours or on a weekend, we’re happy to do our part but we want it to be done properly for you too!
We've helped tens of thousands of customers get great numbers over the past 25+ years
“In business they talk about the product triangle. Each corner of the = triangle represents speed, quality and price. You can only have two of = the sides but not three in most cases. For example- you can get a cheap = price and have it fast but the quality will be poor. Or you can have it = done fast and at high quality but the cost will be high. TollFreeNumbers.com defies this theory. I got the number I wanted for a = great price, within a day and the service was incredible. I have been a = client for over 6 years and will continue to be a client for as long as = I am in business. If only all of my vendors provided this level of = service.”
“tollfreenumbers.com is the best internet company I've found. They're honest, dependable, and maintain a high level of excellence in service. I was pleased not only with the ease of purchase and set-up of my new number, but also with the additional follow-on services, such as recommending a phone service provider and verifying that I was satisfied with my new number. The providers they recommended were among the provider options I had found during my own research, signaling that they are actually sending their customers to reputable providers and not just the flavor of the week. They are a one-of-a-kind company, and the only one you should use when purchasing a toll-free number. I will definitely purchase a number from them again!”
“Thanks for the follow up. I'm really pleased to work with you. You sure make it easy. Must be that small business thing that we both share, taking time to really look after our customers and being passionate about what we do. I'm the very same way and a one man operation. I'm happy to support another independent in this day and age of multi national uncaring corporations. Warmest regards,”