When they say they sent it in…

When your phone company rep says they sent the Resporg change form in, and are waiting for it to be released, most customers assume that means they sent it to us, and they’re waiting for us to release it. But that’s NOT what it means. The rep you talk to, doesn’t send the request to us. They send it to their supervisor, who probably sends it to the toll free department.They might send it to another reseller, where it goes through a couple steps provisioning and programming the number, and THEN they send it to us. They have to assign that number to your account, and put in the ring to (provisioning) information.

We can’t release a number to a big company until they request it because that’s like mailing something to a large business without putting it to your attention. It’s not going to get to you.Putting a number under their control before it’s assigned to you means it could be assigned to any account there. That’s why we have to wait for the request. The exception is some private resporgs or resporg services that give each customer their own resporg ID.

So, your request has to go through multiple hands at your phone company before it gets to us for a reason. Those steps are important because you don’t just want us to release it, you want them to make sure it’s assigned to you and provisioned properly too. We’re happy to release it, even after hours or on a weekend, we’re happy to do our part but we want it to be done properly for you too!